We strongly believe that "together is better" our Claim specialist on the admin side Work directly with repair planners and our parts specialist, they work together during the disassembly process so that we can locate all of the damage up front and write the most accurate estimate. We consider any supplement needed after this area as a fail. Supplements take a lot of time and when we can limit each job to 1 estimate or 1 supplement then we reduce the number of delays that are caused throughout the repairs, which in turns produces the fastest cycle times with the best quality of repairs.

In this area we work directly with your insurance company, we pull OEM documentation and find the necessary producers to produce the safest repairs possible. Once we know what all the damage is, and we speak with your insurance company we will call you to inform you of what we find. We can calculate a more accurate completion date at this time. We will also inform you of what the expectations are. If there will be any delays in the repairs. This is the best time to ask any questions that you may have. We have a few things in mind while your vehicle is in this area, safety, quality, speed and flow.

Things we do during the admin process:

• Follow the path of energy after a collision
• Finding all the damages
• Dealing with insurance companies and supplements
• Approvals and authorizations
• Keep the flow throughout the shops
• Find the info on what happened in the accidents
• Helps with parts. Research the correct parts to add to the estimates
• Customer updates
• Delivery date adjustments
• Specializing on the insurance side of the repairs
• Research the OEM documentations
• Repair planning